Vape Locker deliver to anywhere within the UK.  Delivery is FREE for all UK orders over £35.

*UK orders are sent out using the Royal Mail ‘Tracked & Signed For’ Service by default. By requesting a standard delivery that does not require a signature you agree to indemnify us against any losses if your package is lost in the postal system.

Please ensure that you enter the delivery address details carefully.  Vape Locker can not be held accountable if an order gets lost due to incorrect information given at the time of ordering.  We can only ship to the delivery address given when you order.

With the Royal Mail Tracked 24 option Royal Mail aim to deliver at least 93% the next day. At certain times of year your order may take a little longer and we ask that you wait 5 working days before contacting us.

Please note: Orders are processed between 9am – 3pm Monday to Friday excluding Bank Holidays. Any orders placed outside of these times will be processed the next working day.

Payment

We require payment in advance for all products ordered.  Goods will be dispatched when cleared payment has been received.  Vape locker use stripe to process payments. If you have any questions about payment please do not hesitate to contact us.  All prices are quoted are in £ Sterling.

Returns & Refunds

PLEASE NOTE: Vape Locker only offer a warranty on faulty products. Vape Locker do not offer a warranty if you do not like the product.

Please check all goods when you receive them as the warranty will run from date of your receipt.

You will have 14 days from the date of receipt to cancel your order. You can return to us unopened  and in its original condition to receive account credit or a full customer refund and you the customer will pay any shipping costs.

The following procedure must be followed in order to carry out warranty claim

Email us at through the Contact Us Page informing us of the order ID number and reference to the item in question

You will receive an e-mail from us with instructions on the next procedure for you to adhere

Once the goods are received, Vape Locker will test and inform you of the findings

If the goods are found to be faulty then we will immediately ship out replacement items or store credit to the account holder or issue a refund

Please allow 5 working days for accurate testing and a response.

If you do not wish to wait for the warranty procedure to be carried out you may make a additional purchase from us for the replacement item(s) . If the original item(s) was found to be faulty then full refund will be issued.

The warranty will be void if the returned item(s) have not been suitably maintained or kept in a good working order.

REFUNDS ARE NOT GIVEN ON ANY ORDERS OF E-LIQUID OR REPLACEMENT ATOMIZER’S

Please note that as some products are for oral use, once used they cannot be returned, unless faulty. Any items returned for a refund must be returned in resalable condition with any seals intact where applicable. Unless faulty we cannot accept any unsealed E-Liquid returns for health and safety reasons so please make your selection carefully. Orders can be cancelled any time prior to shipping. Once shipped, You may contact us by email: Customerservices@vapelockerltd.com or by telephone: 01473 828971

We cannot be held responsible for any returned goods that do not arrive back to us, so please return using recorded signed for delivery. Any returns must include a copy of the original order invoice.